The current economic environment has dramatically altered the collections landscape:
- Consumer debt servicing ability is severely limited.
- Secured" debt is no longer secure.
- High uncertainty affecting consumer behavior exists irrespective of ability to pay.
Credit professionals must be able to predict consumer behavior, expand collections preventively into non delinquent territory and continually improve performance. In addition, they must optimise the usage of all their available resources to control increasing collection costs while minimizing customer attrition.
Qualco Collections is an end-to-end debt collection and recovery solution that automates and streamlines collections operations across the entire debt cycle. It handles multiple lending products across multiple industries and scales up to unlimited accounts and hundreds of users across multiple locations.
Qualco Collections offers powerful operations and analytics tools to all management within an organisation, allowing managers to confidently face their everyday challenges and reach optimal decisions.
Reduce collection costs by 25-50%
Automatically link the right people to the right strategy to maximise both agents' productivity and external agencies' performance. Single agent screen and guidance scripts improve results, reduce training costs and increase efficiency. Further improvements can be achieved by linking to your existing dialer service.
Reduce bad debt and delinquency by 20-35%
By proactively treating portfolios, implementing sophisticated customer segmentation and collection strategies, you can differentiate the treatment between segments and identify the root cause of delinquency to increase the chance of resolving it promptly.
Improve customer care and retention rates
By automatically applying the right action to the right customer at the right time, you can differentiate treatment according to each customer's risk profile and status to significantly reduce attrit
Effectively managing multiple accounts and achieving more with the same or fewer resources requires automation. Qualco Collections offers powerful tools to automatically generate both customer and account-based portfolio segmentation. It handles resource allocation, while simultaneously assigning to and recalling from in-house collection teams and/or external agencies.
Qualco Collections also automates customer contact by various means of communication (SMS text messaging, post or other mass communication methods) and Back Office processes such as customer requests, direct debits and legal action support processes.
- Automate all key Collection Processes
- Implement flexible and fully parametric portfolio segmentation
- Manage collection activities through customizable collection strategies
- Improve External Agencies & Legal offices management
- Integrate efficiently with multiple systems
- Monitor Productivity & Financial Performance
To enhance real-time decision-making at all management levels, Qualco Collections offers extensive analytic capabilities to fully support collection process monitoring and reporting. Qualco Collections allows you to create multidimensional and fully interactive reports and graphs that offer vital information to support both day-to-day planning and rescheduling procedures as well as long-term strategic decision-makingprocesses.
Our solution delivers a comprehensive view of the collections operation performance, both historically and in real time. Managers at any level can easily perform portfolio analysis, monitor and control agent productivity and external agencies performance, while measuring strategies implementation effectiveness.
- Consumer debt servicing ability is severely limited.
- Secured" debt is no longer secure.
- High uncertainty affecting consumer behavior exists irrespective of ability to pay.
Credit professionals must be able to predict consumer behavior, expand collections preventively into non delinquent territory and continually improve performance. In addition, they must optimise the usage of all their available resources to control increasing collection costs while minimizing customer attrition.
Qualco Collections is an end-to-end debt collection and recovery solution that automates and streamlines collections operations across the entire debt cycle. It handles multiple lending products across multiple industries and scales up to unlimited accounts and hundreds of users across multiple locations.
Qualco Collections offers powerful operations and analytics tools to all management within an organisation, allowing managers to confidently face their everyday challenges and reach optimal decisions.
Single Solution, Multiple Benefits
Automatically link the right people to the right strategy to maximise both agents' productivity and external agencies' performance. Single agent screen and guidance scripts improve results, reduce training costs and increase efficiency. Further improvements can be achieved by linking to your existing dialer service.
Reduce bad debt and delinquency by 20-35%
By proactively treating portfolios, implementing sophisticated customer segmentation and collection strategies, you can differentiate the treatment between segments and identify the root cause of delinquency to increase the chance of resolving it promptly.
Improve customer care and retention rates
By automatically applying the right action to the right customer at the right time, you can differentiate treatment according to each customer's risk profile and status to significantly reduce attrit
Streamline Operations
Qualco Collections also automates customer contact by various means of communication (SMS text messaging, post or other mass communication methods) and Back Office processes such as customer requests, direct debits and legal action support processes.
- Automate all key Collection Processes
- Implement flexible and fully parametric portfolio segmentation
- Manage collection activities through customizable collection strategies
- Improve External Agencies & Legal offices management
- Integrate efficiently with multiple systems
- Monitor Productivity & Financial Performance
Powerful Analytics to Reach Optimal Decisions
Our solution delivers a comprehensive view of the collections operation performance, both historically and in real time. Managers at any level can easily perform portfolio analysis, monitor and control agent productivity and external agencies performance, while measuring strategies implementation effectiveness.
The Right Treatment for the Right Customer
Qualco Collections offers an intuitive user-friendly, drag-and-drop graphical interface to simplify the design, implementation and monitoring of your collection strategies. Business users can easily set up portfolio segmentation and prioritization and modify collection strategies without any IT support.
Managers can easily compare different collection strategies (strategy challenger) and assess the contribution of each strategy step. The system also offers a daily & monthly capacity planning functionality that calculates the number of agents required per strategy step to better utilise and allocate resources.
As a manager, you will acquire the capability to optimise your agents' collection performance by presenting all available customer data on a single screen, and providing them with single call per customer functionality.
Qualco Collections is designed to minimise navigation and data input, while preconfigured guidance scripts help improve the effectiveness of customer contact and greatly reduce the training time for agents.
Qualco Collections is certified to transparently integrate with several industry-standard automated dialing systems, to further streamline collections operation and to contribute to agents' productivity improvement.
Managers can easily compare different collection strategies (strategy challenger) and assess the contribution of each strategy step. The system also offers a daily & monthly capacity planning functionality that calculates the number of agents required per strategy step to better utilise and allocate resources.
Maximise Agent Productivity
Qualco Collections is designed to minimise navigation and data input, while preconfigured guidance scripts help improve the effectiveness of customer contact and greatly reduce the training time for agents.
Qualco Collections is certified to transparently integrate with several industry-standard automated dialing systems, to further streamline collections operation and to contribute to agents' productivity improvement.
Manage External Agencies
Collection Managers can:
- Control both assignment to and management ofexternal agencies using automated assignments and recalls based on customer segmentation and additional criteria.
- Set financial targets.
- Automate invoicing and reconciliation processbased on a large variety of invoicing models.
Another plus is, the ability to monitor and benchmark the operational and financial performance of external agencies to drive agency improvement.
In this current business environment, the traditional boundaries between Collections, Customer Care, Credit and Marketing functions have become blurred, creating a challenge for the operational optimisation of customer centric strategies. Qualco helps you to meet this challenge by bridging the gap between business goals and technology services.
Practical, End-to-End Approach
Qualco's Performance Improvement Services can make a measurable impact on the performance of your Collections Operations. Our key differentiator is our practical, end-to-end approach, with our consulting projects incorporating not only theoretical recommendations but also the right implementation actions.
Highly skilled professionals analyse your data, propose the optimal solution and then implement it. With our proven, global methodologies, tools and extensive experience, we enhance the effectiveness of your processes, people and technology resources and improve overall collections efficiency.
- Optimise Collections Process
- Analytics with a Business Insight
- Exploiting Qualco Collections Capabilities
- Collections Segmentation & Strategy Consulting
- Close - Ups
- Control both assignment to and management ofexternal agencies using automated assignments and recalls based on customer segmentation and additional criteria.
- Set financial targets.
- Automate invoicing and reconciliation processbased on a large variety of invoicing models.
Another plus is, the ability to monitor and benchmark the operational and financial performance of external agencies to drive agency improvement.
Performance Improvement Services
Practical, End-to-End Approach
Qualco's Performance Improvement Services can make a measurable impact on the performance of your Collections Operations. Our key differentiator is our practical, end-to-end approach, with our consulting projects incorporating not only theoretical recommendations but also the right implementation actions.
Highly skilled professionals analyse your data, propose the optimal solution and then implement it. With our proven, global methodologies, tools and extensive experience, we enhance the effectiveness of your processes, people and technology resources and improve overall collections efficiency.
- Optimise Collections Process
- Analytics with a Business Insight
- Exploiting Qualco Collections Capabilities
- Collections Segmentation & Strategy Consulting
- Close - Ups
